WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Query Cases En

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Query Cases

URL:

https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php

Description:

The search cases API allows us to search for records exclusively in the configured module by sending specific parameters.

How it works?:

This API works through a POST request, which requires the following fields for its proper functioning:

– In the request headers, the following is required:

Wolkvox-Token

– In the request body, the following is required:

operation
field
value

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	It is the token configured by the client on the CRM page.	{token}
operation	It is the name of the CRM operation.	{operation_name}
field	It is the CRM field we will use for filtering.	status
value	It is the search criteria.	open

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_POSTFIELDS =>'{
    "operation":"{{operation}}",
    "field":"{{field}}",
    "value":"{{value}}"
}
',
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {{token}}',
    'Content-Type: application/json',
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request GET 'https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php' \
--header 'Wolkvox-Token: {{token}}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "operation":"{{operation}}",
    "field":"{{field}}",
    "value":"{{value}}"
}

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"operation\":\"{{operation}}\",\r\n    \"field\":\"{{field}}\",\r\n    \"value\":\"{{value}}\"\r\n}\r\n\r\n");
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php")
  .method("GET", body)
  .addHeader("Wolkvox-Token", "{{token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php"

payload = json.dumps({
  "operation": "{{operation}}",
  "field": "{{field}}",
  "value": "{{value}}"
})
headers = {
  'Wolkvox-Token': '{{token}}',
  'Content-Type': 'application/json',
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

Possible error codes

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Query Cases

Query Cases

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU