WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Query Cases En

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Query Cases

URL:

https://wv{{wolkvox_server}}.wolkvox.com/server/API/v2/cases/queryCases.php

Description:

The case search API allows us to search for case records in the parameterized modules of our CRM by sending parameters.

How does it work?:

This API works through a POST request which requires the following fields for its correct operation: – in the header: “Wolkvox-Token“, In the body of the request it is required: “operation“, “field“, “value“.

REQUEST

KEY	VALUE	DESCRIPTION
operation	modulotest01	It is the operation in which the client has configured the token and the module in which the record is searched.
field	tel	They are the fields that the client has configured in his module.
value	304598784	It is the value stored in the field “field”.
Wolkvox-Token	{token}	It is the token configured by the customer on the CRM page.

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
    "operation":"{operation}",
    "field":"{field}",
    "value":"{value}"
}
',
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}',
    'Content-Type: application/json',
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "operation":"{operation}",
    "field":"{field}",
    "value":"{value}"
}

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"operation\":\"{operation}\",\r\n    \"field\":\"{field}\",\r\n    \"value\":\"{value}\"\r\n}\r\n\r\n");
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolkvox-Token}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://{{wolkvox_server}}/server/API/v2/cases/queryCases.php"

payload = json.dumps({
  "operation": "{operation}",
  "field": "{field}",
  "value": "{value}"
})
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}',
  'Content-Type': 'application/json',
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

Possible error codes

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Query Cases

Query Cases

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU