WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Cases Update En

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Cases Update

URL:

https://{{wolkvox_server}}/server/API/v2/cases/update.php

Description:

“The update cases API allows us to search for records exclusively within the configured module by sending parameters.”

How does it work?:

“This API works through a ‘form-data’ type body and a POST request, which requires the following fields for its proper functioning:”

– The request headers required are:

Wolkvox-Token

– In the body of the request, the following fields are required:

operation
wolkvox-id
case-type
responsible
status
priority
form
file

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	Es el token configurado por el cliente en la página de CRM.	{token}
Wolkvox-id	It is the ID of the record.	6074xxx0801374xxxxx781025xxx7d3
operation	It is the name of the CRM operation.	{operation_name}
case-type	It is the case type.	Request
responsible	It is the case owner.	{user@operation}
solution	It is the solution provided for the case.	Case solved.
status	It is the case status.	open
priority	It is the case priority.	low
form	These are the custom fields that we have configured in our CRM.	{“name_field”: “value_field”}
file	These are the attachments.

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/update.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('operation' => '{operation}','wolkvox-id' => '{wolkvox-id}','responsible' => '{responsible}','status' => '{status}','solution' => '{solution}','form' => '{}','files'=> new CURLFILE('/path/to/file')),
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/update.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--form 'operation="{operation}"' \
--form 'wolkvox-id="{wolkvox-id}"' \
--form 'responsible="{responsible}"' \
--form 'status="{status}"' \
--form 'solution="{solution}"' \
--form 'form="{}"' \
--form 'files=@"/path/to/file"'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("operation","{operation}")
  .addFormDataPart("case-type","{case-type}")
  .addFormDataPart("responsible","{responsible}")
  .addFormDataPart("owner","{owner}")
  .addFormDataPart("contact","{contact}")
  .addFormDataPart("description","{description}")
  .addFormDataPart("status","{status}")
  .addFormDataPart("priority","{priority}")
  .addFormDataPart("form","{}")
  .build();
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/update.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolk_Token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}/server/API/v2/cases/update.php"

payload={'operation': '{operation}',
'wolkvox-id': '{wolkvox-id}',
'responsible': '{responsible}',
'status': '{status}',
'solution': '{solution}',
'form': '{}'}
files=[
  ('files',('file',open('/path/to/file','rb'),'application/octet-stream'))
]
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}'

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Posibles códigos de error

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Cases Update

Cases Update

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU