WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

COLOMBIA Medellín +57 (4) 322 98 80 Bogotá +57 (1) 381 90 40 Cali +57 (2) 891 28 46 Barranquilla +57 (5) 316 10 34 ARGENTINA Buenos Aires +54 (11) 5217 5933 SPAIN Madrid +34 (910) 601 691 MEXICO Ciudad de México +52 (55) 8526 36 34 BRASIL Brasilia +55 (61) 9836 4127 São Paulo +55 (12) 9811 155 83 UNITED STATES New York +1 (914) 373 71 36 DOMINICAN REPUBLIC Santo Domingo +1 (829) 249 69 68 CHILE Santiago de Chile +56 (2) 240 533 89 GUATEMALA Ciudad de Guatemala +502 (2) 314 1344 PERU Lima +51 (1) 644 91 39

Cases Update En

< / >

Cases Update

URL:

https://wv{{wolkvox_server}}.wolkvox.com /server/API/v2/cases/update.php

Description:

The case update API allows us to update case records in the parameterized modules of our CRM by sending parameters.

How does it work?:

This API works through a POST request which requires the following fields for its correct operation: – in the header: “Wolkvox-Token“, In the body of the request it is required: “operation“, “wolkvox-id“, “case-type“, “responsible“, “owner“, “contact“, “description“, “status“, “priority“, “form“.

REQUEST

KEY	VALUE	DESCRIPTION
Wolkvox-Token	{token}	It is the token configured by the customer on the CRM page.
operation	modulotest01	It is the operation in which the client has configured the token and the module in which the record is created.
Wolkvox-id	{wolkvox-id}	It is the id obtained after the creation of the case.
case-type	Request	The type of case according to its purpose with which it will be carried out.
responsible	[email protected]	He is responsible for the case.
owner	[email protected]	He is the owner of the case.
contact	[email protected]	Owner contact.
description	API	The description of the case.
status	abierto	The status of the case.
priority	alta	The priority of the case.
form	{}	The customer’s custom fields where the type of data the case wants to enter is entered.

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/update.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('operation' => '{operation}','wolkvox-id' => '{wolkvox-id}','responsible' => '{responsible}','status' => '{status}','solution' => '{solution}','form' => '{}','files'=> new CURLFILE('/path/to/file')),
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/update.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--form 'operation="{operation}"' \
--form 'wolkvox-id="{wolkvox-id}"' \
--form 'responsible="{responsible}"' \
--form 'status="{status}"' \
--form 'solution="{solution}"' \
--form 'form="{}"' \
--form 'files=@"/path/to/file"'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("operation","{operation}")
  .addFormDataPart("case-type","{case-type}")
  .addFormDataPart("responsible","{responsible}")
  .addFormDataPart("owner","{owner}")
  .addFormDataPart("contact","{contact}")
  .addFormDataPart("description","{description}")
  .addFormDataPart("status","{status}")
  .addFormDataPart("priority","{priority}")
  .addFormDataPart("form","{}")
  .build();
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/update.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolk_Token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}/server/API/v2/cases/update.php"

payload={'operation': '{operation}',
'wolkvox-id': '{wolkvox-id}',
'responsible': '{responsible}',
'status': '{status}',
'solution': '{solution}',
'form': '{}'}
files=[
  ('files',('file',open('/path/to/file','rb'),'application/octet-stream'))
]
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}'

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Posibles códigos de error

< / >

Cases Update

Cases Update

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU