WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Cases Insert En

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Cases Insert

URL:

https://wv{{wolkvox_server}}.wolkvox.com /server/API/v2/cases/insert.php

Description:

The API to insert cases allows us by sending parameters to insert case records in the parameterized modules of our CRM.

How does it work?:

This API works through a POST request which requires the following fields for its correct operation: – in the header: “Wolkvox-Token“, In the body of the request it is required: “operation” ,”case-type“, “responsible“, “owner“, “contact“, “description” , “status“, “priority“, “form” .

REQUEST

KEY	VALUE	DESCRIPTION
Wolkvox-Token	{token}	It is the token configured by the client on the CRM page.
operation	modulotest01	It is the operation in which the client has configured the token and the module in which the record is inserted.
case-type	Request	The type of case according to its purpose with which it will be carried out.
responsible	[email protected]	He is responsible for the case.
owner	[email protected]	He is the owner of the case.
contact	[email protected]	Owner contact.
description	API	The description of the case.
status	abierto	The status of the case.
priority	alta	The priority of the case.
form	{}	The customer’s custom fields where the type of data the case wants to enter is entered.

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/insert.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('operation' => '{operation}','case-type' => '{case-type}','responsible' => '{responsible}','owner' => '{owner}','contact' => '{contact}','description' => '{description}','status' => '{status}','priority' => '{baja}','form' => '{}'),
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/insert.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--form 'operation="{operation}"' \
--form 'case-type="{case-type}"' \
--form 'responsible="{responsible}"' \
--form 'owner="{owner}"' \
--form 'contact="{contact}"' \
--form 'description="{description}"' \
--form 'status="{status}"' \
--form 'priority="{priority}"' \
--form 'form="{}"'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("operation","{operation}")
  .addFormDataPart("case-type","{case-type}")
  .addFormDataPart("responsible","{responsible}")
  .addFormDataPart("owner","{owner}")
  .addFormDataPart("contact","{contact}")
  .addFormDataPart("description","{description}")
  .addFormDataPart("status","{status}")
  .addFormDataPart("priority","{priority}")
  .addFormDataPart("form","{}")
  .build();
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/insert.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolkvox-Token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}/server/API/v2/cases/insert.php"

payload={'operation': '{operation}',
'case-type': '{case-type}',
'responsible': '{responsible}',
'owner': '{owner}',
'contact': '{contact}',
'description': '{description}',
'status': '{status}',
'priority': '{priority}',
'form': '{}'}
files=[

]
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}',
}

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Possible error codes

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Cases Insert

Cases Insert

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU