WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Cases Insert En

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Cases Insert

URL:

https://{{wolkvox_server}}/server/API/v2/cases/insert.php

Description:

The API for inserting cases allows us to search for records exclusively in the configured module by sending parameters.

How does it work?:

This API works through a “form-data” type body and a POST request, which requires the following fields for its correct functioning:

– In the request headers, the following is required:

Wolkvox-Token

– In the request body, the following is required:

operation
case-type
responsible
owner
contact
description
status
priority
form
file
solution

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Token	It is the token configured by the client on the CRM page.	{token}
operation	It is the name of the CRM operation.	{operation_name}
case-type	It is the type of case.	Request
responsible	He is responsible for the case.	{user@operation}
owner	He is the owner of the case.	{user@operation}
contact	He is the existing contact of the user who creates a case.	{user@operation}
description	It is the case description.	Case created through API.
status	It is the status of the case.	open
priority	“It is the case priority.”	low
form	These are the custom fields that we have set up in our CRM.	{“name_field”: “value_field”}
solution	End or outcome of the process exerted.	{case_solution}
file	These are the attached files.

RESPONSE

				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}/server/API/v2/cases/insert.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('operation' => '{operation}','case-type' => '{case-type}','responsible' => '{responsible}','owner' => '{owner}','contact' => '{contact}','description' => '{description}','status' => '{status}','priority' => '{baja}','form' => '{}'),
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {Wolkvox-Token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://{{wolkvox_server}}/server/API/v2/cases/insert.php' \
--header 'Wolkvox-Token: {Wolkvox-Token}' \
--form 'operation="{operation}"' \
--form 'case-type="{case-type}"' \
--form 'responsible="{responsible}"' \
--form 'owner="{owner}"' \
--form 'contact="{contact}"' \
--form 'description="{description}"' \
--form 'status="{status}"' \
--form 'priority="{priority}"' \
--form 'form="{}"'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("operation","{operation}")
  .addFormDataPart("case-type","{case-type}")
  .addFormDataPart("responsible","{responsible}")
  .addFormDataPart("owner","{owner}")
  .addFormDataPart("contact","{contact}")
  .addFormDataPart("description","{description}")
  .addFormDataPart("status","{status}")
  .addFormDataPart("priority","{priority}")
  .addFormDataPart("form","{}")
  .build();
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}/server/API/v2/cases/insert.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{Wolkvox-Token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}/server/API/v2/cases/insert.php"

payload={'operation': '{operation}',
'case-type': '{case-type}',
'responsible': '{responsible}',
'owner': '{owner}',
'contact': '{contact}',
'description': '{description}',
'status': '{status}',
'priority': '{priority}',
'form': '{}'}
files=[

]
headers = {
  'Wolkvox-Token': '{Wolkvox-Token}',
}

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Possible error codes

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Cases Insert

Cases Insert

REQUEST

RESPONSE

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU