Edit Cases and Their Attachments - crmvox

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Insert

Edit Cases and Their Attachments

URL:

https://{{Wolkvox_Server}}/server/API/v2/cases/updateCaseAttachment.php

Description:

The following API configuration allows you to edit cases and their list of attachments in base64.

How does it work?

This API works through a POST request, which requires the following fields for its correct operation:

– The following headers are required in the request:

Wolkvox-Token: {{token}}
Content-Type: application/json

– The following fields are required in the request body:

operation
wolkvox-id
responsible
owner
contact
status
priority
case-type
description
form
attachments

REQUEST

KEY	DESCRIPTION	EXAMPLE
Wolkvox-Server	Server nomenclature of the operation.	‘https://wolkvox_server.crmvox.com/server/API/v2/cases/updateCaseAttachment.php’
Wolkvox-Token	Token generated in the CRM module where you will consume the API.	‘Wolkvox-Token: token’
operation	It is the name of the CRM operation.	“operation”: “TheOperationName”
wolkvox-id	Case identification code.	“wolkvox-id”: “Case ID”
responsible	Case responsible.	“responsible”: “agent10@mymodule”
status	Edit the case status.	“status”: “open”
priority	Edit the case priority.	“priority”: “low”
case-type	Edit the case type.	“case-type”: “Request”
owner	Case owner.	“owner”: “ADMIN_@mymodule”
contact	Related contact.	“contact”: “[email protected]”
description	This is a case description.	“description”: “This is a case description”
form	This field is used to specify additional details of the case. You can change the values of these additional fields.	“form”:{ “additional-field”: “This is an additional field created in the CRM.” }
attachments	Edit the list of attached files in the case.	“attachments”:[ ]

REQUEST

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
    "operation":"{{operation}}",
    "wolkvox-id":"{{wolkvox-id}}",
    "responsible": "{{responsible}}",
    "status": "{{status}}",
    "priority":"{{priority}}",
    "case-type": "{{request}}",
    "owner": "{{owner}}",
    "contact": "{{contact}}",
    "description": "{{description}}",
    "form":{
    },
    "attachments":[]
}',
  CURLOPT_HTTPHEADER => array(
    'Wolkvox-Token: {{token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php' \
--header 'Wolkvox-Token: {{token}}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "operation":"{{operation}}",
    "wolkvox-id":"{{wolkvox-id}}",
    "responsible": "{{responsible}}",
    "status": "{{status}}",
    "priority":"{{priority}}",
    "case-type": "{{case-type}}",
    "owner": "{{owner}}",
    "contact": "{{contact}}",
    "description": "{{description}}",
    "form":{
    },
    "attachments":[]
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"operation\":\"{{operation}}\",\r\n    \"wolkvox-id\":\"{{wolkvox-id}}\",\r\n    \"responsible\": \"{{responsible}}\",\r\n    \"status\": \"{{status}}\",\r\n    \"priority\":\"{{priority}}\",\r\n    \"case-type\": \"{{case-type}}\",\r\n    \"owner\": \"{{owner}}\",\r\n    \"contact\": \"{{contact}}\",\r\n    \"description\": \"{{description}}\",\r\n    \"form\":{\r\n      \"additional-field\": \"Additional field text\"\r\n    },\r\n    \"attachments\":[]\r\n}");
Request request = new Request.Builder()
  .url("https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php")
  .method("POST", body)
  .addHeader("Wolkvox-Token", "{{token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://{{Wolkvox-Server}}/server/API/v2/cases/updateCaseAttachment.php"

payload = json.dumps({
  "operation": "{{operation}}",
  "wolkvox-id": "{{wolkvox-id}}",
  "responsible": "{{responsible}}",
  "status": "{{status}}",
  "priority": "{{priority}}",
  "case-type": "{{case-type}}",
  "owner": "{{owner}}",
  "contact": "{{contact}}",
  "description": "{{descriptionñ}}",
  "form": {
    "Additional-field": "{{additional-field-text}}"
  },
  "attachments": []
})
headers = {
  'Wolkvox-Token': '{{token}}',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": "null",
    "msg": "Succesfully update record",
    "data": {
        "wolkvox_id": " ",
        "idPrefijo": " "
    }
}

Possible error codes

wolkvox
worldwide

COLOMBIA

Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Goiânia +55 (62) 99328 6605

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

UNITED STATES

Atlanta +1 (678) 496 7474

GUATEMALA

Ciudad de Guatemala +502 (2) 314 1344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39

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Copyright © 2022 MICROSYSLABS S.A.S. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

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wolkvox worldwide

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Privacy policy and treatment of personal data

Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia